Frequently Asked Questions for Individual Donors

01. What information is sent to the donors ?

The donor gets an instant acknowledgement mail along with an SMS. On receiving the reconciliation statement from the bank, a receipt is sent via e-mail immediately, followed by a hard copy by post (within India).

02. What will OSOCT do with my donation ?

As soon as the donation received through cheque or online received the bank, the amount is allotted for a specific programme, which it has been meant for. Otherwise, the donation without any cause will be transferred to the Corpus Fund, which will be used for the future charitable events. The utilization and results are managed, monitored and audited. The outcome is reflected in the annual impact report.

03. How does OSOCT ensure that the donors contribution is being utilized in the intended way ?

OSOC Trust follows the principle of good governance. We have a four-tier audit mechanism to track and monitor the funds raised and utilized.

04. Does OSOC Trust accept donations in USD (OR) Euros?

Yes, the organisation accepts donations in USD and Euros as well but only in the form of cheque or via online payment gateway. As a policy the organisation adhere to all government norms and maintains optimum transparency with the donors. The organisation does have an FCRA account for its international supporters. However tax exemptions are applicable as per the country specific guidelines.

05. How much should I donate?

There is no specific amount that should be donated. However all the programmes have a detailed breakup of the expenditure displayed online?

06. Is the website safe to make online payments?

Yes, the website is safe for any kind of transaction. The payment gateway is a third party payment gateway recognised by the financial institutions under the government of India. So every transaction is thoroughly secured.

07. What is the process of keeping the donors information safe?

As a credible organisation, we honor the privacy of our donors. The donor data is not exposed or shared with any external agency under any circumstances. We have a robust in-house mechanism and server system where the records are kept safe. The entire setup is protected with password and is guarded by surveillance software. The data is kept strictly confidential and only authorised staff with a special non-disclosure bond have access to it.

08. Do you issue Income Tax receipts? How soon will the receipts arrive?

Yes, Income Tax receipts are issued to all the donors irrespective of the amount supported. A digital copy of the receipt is generated on and sent via e-mail post realisation of the donated amount. This will be an interim copy until the receipts under the new Income Tax regulations 10BE are issued by the Government of India by the end of the financial year. On request, the hard copy of the receipt is delivered to the donor within 15 working days.

09. I am an NRI. Will I get tax exemption on my donation?

NRI (Non-Resident Indian) donors, who are Indian citizens, holding an Indian passport are eligible to tax exemption under section 80g of the Income Tax Act. Don’t forget to mention your India PAN Card Number in the online donation form as it is presently made mandatory to avail the tax benefits. You can also write to for any further queries.

Frequently Asked Questions for Corporate Donors

01. What is the mission of Openheart Social Org & Charitable Trust?

Openheart social organisation & charitable trust exists to address the rights and self-reliance of disadvantaged people especially Old age people, Widow's, Orphan children. The trust intends to assist the self help groups, and who are suffering from Leprosy, TB, Malaria, Cancer, HIV / AIDS, Covid-19. We are conducting programs on HIV/AIDS awareness and prevention. We propose to attend to the needs of disabled and arrange cyclone shelters in Rural/ Urban Slums.

02. Is OSOC Trust a registered charity in India?

Yes, OSOC Trust is a registered Charity under the Indian Trust Act, 1882 (Reg. No 170/ 2010).

03. What is the OSOC Trust PAN number?

OSOC Trust PAN (Permanent Account Number) AAATO2743G

04. What are the other modes through which OSOC Trust raises funds?

Offline Fund raising/ online Fund raising & through FUND RAISING EVENTS.

05. Does OSOC Trust have permission of the Government to receive donations from FOREIGN COUNTRIES?

Yes, it does. For receiving donations from foreign countries, OSOC Trust has taken the permission from Ministry of Home Affairs, Government of India, under Foreign Contributions (Regulations) Act and the statements of all donations received are being reported to the Home Ministry year after year.

06. What Tax exemption do I get?

The exemption is calculated by reducing the donated amount from your taxable income.

07. How can I donate to OSOCT ?

You can log on to our OSOC Trust website: http://www.openheartcharitabletrust.in/donations.aspx and click donate online. For other donations related queries please write to:

08. Is there a need for OSOC Trust to raise donations in addition to the Government Subsidies?

Yes, there is a need to raise donations to meet the following expenses:

1. To set up Child care centers, Old Age Homes, Hospitals for the people who are below the poverty line, School for Uneducated children below poverty line.

2. To maintain the school, hospital, old-age home, SHGs & PHC’s.

3. To meet the cost of running expenses, over and above the subsidies provided by the government.

09. How does OSOC Trust justify the cost effectiveness of its operations?

1. OSOC Trust provides education for the poor children who can’t afford it. The education is not private and it is according to the Government of India Norms.

2. Please note that, OSOC Trust maintains both the school and Old age home simultaneously with hygienic conditions, cleanly-prepared food and provides all the requirements which are necessary for the Old-Age People and Children respectively.

3. We strive to provide the employment opportunities to the youth and women and we ourselves take part in providing them the required technical skills which are useful to them in getting the job.

4. Diseased and deprived are always cared by OSOC Trust. Maintaining a Hospital, Providing complete treatment for the diseased is one of the achievements of OSOC Trust.

5. OSOC Trust feels that saving environment means saving ourselves. OSOC Trust has always been an active part in plantation of trees. OSOC Trust also involves itself in construction & maintenance of the rehabilitation centers for the people who are affected by the natural disasters.

10. What is the belief behind Openheart Social Organisation & Charitable Trust?

We believe that unless members of the civil society are involved proactively in the process of development, sustainable change will not happen. Believing in this principle of 'Civic Driven Change' OSOC Trust sensitizes the civil society and makes them partners in its mission.

11. What are the ways of measuring impacts of the various programs?

OSOC Trust has a proper programme management system which tracks progress and does periodic analysis – both qualitative and quantitative, Periodic external evaluations are also done to gauge the impact and progress of various programmes.

12. How does OSOCT work in the area of women empowerment?

OSOC Trust works for the girl children and women programme through its WOMEN EMPOWERMENT PROGRAM.

13. How can I work for OSOCT?

Please go to our “Engage In” page to know more about the current openings in OSOC Trust. To know more about this goes through the link http://www.openheartcharitabletrust.in/engagein.php

14. What is the minimum amount that needs to be donated to get a Tax exemption?

A minimum of Rs.500 needs to be donated to avail tax exemption under Income Tax sec.80g.

15. Is there Tax exemptions on cash donations as well?

Yes, Cash donations up to Rs.2000 are accepted and applicable for 80g certificates.

16. When can I get a Tax exemption certificate?

We generate an interim tax certificate within 6 days from the date of contribution made through online donations. Including the courier process (on request) it takes 15 working days for the Receipt/ IT exemption certificate to reach you. If you contribute offline it takes 15 working days.

17. What happens if the Tax receipts are lost?

In case of loss of the original receipt, a duplicate tax receipt is issued on receipt of a formal request from the donor.

Usually in-kind donation is accepted only when there is a need in any of the projects at a given point of time.

19. Is it possible for a consistent supporter to meet the beneficiary personally?

We do not encourage donors to directly meet the beneficiaries as we do not want to give special treatment to any child.